Payments and refunds
Find the original order or task first, then identify whether the issue concerns credit delivery or a payment refund. Formal refund rules remain a draft.
Updated:
Orders and delivery
My orders shows purchase records, amounts, status and links to the original order. Closing checkout or returning to the site does not grant benefits. The server verifies the payment notification before delivery.
Credits for failed tasks
Once a task is confirmed to have failed, its recorded credit charge is returned. A result awaiting review is unresolved, not a confirmed failure or refund. Processing the same request does not return credits more than once.
Cash refunds are separate
An administrator’s credit adjustment changes the site’s credit ledger; it does not return money to a card or payment account. A complete self-service cash refund process is not implemented. A credit-return action must not be interpreted as a payment refund.
Information to include in a request
Keep the order or task ID, time and a description of the issue. Screenshots should exclude sensitive information. Do not send full card numbers, passwords, authenticator secrets or login tokens. The official support address will appear below when confirmed.
Rules still to be published
Refund eligibility, request windows, handling of used credits, original-payment refunds, processing times, chargebacks and disputes still need definition. This draft promises neither “no refunds” nor “unconditional refunds” and does not replace applicable consumer rights.
Operator and contact
- Operator
- Not yet published
- Operator location
- Not yet published
- Support email
- Not yet published. Do not send account details to unofficial addresses.
Operator and contact details must be completed before public launch.